Warranty and Returns

“ORM Handicraft” is not responsible for the wrong details entered on the order form. Any object based on color or size can be assured. Current colors can change due to the different color display requirements of every computer screen and the conflicting views of these colors. We can not guarantee that the appropriate color of the product is shown correctly. The sizes listed are approximate and are intended only for display purposes. Designed can be very different.

If on an order on which you return an item, you have received free or reduced shipping, shipping charges will be deducted from the refund that you got.

It takes seven days for our policy. Sadly, we can’t offer a refund or an exchange for seven days after your order.

For the approval of returns, the following requirements are required.

  • Your item must be unused to qualify for a refund in the same condition as it has been issued. You will still use the original packaging.
  • We need a receipt or evidence of purchase to complete your return.
  • Without our notice, please do not give us your order.

Every item which is not damaged or missing is not recognized in its original state for reasons not due to our mistake.

Any item returned after delivery for more than seven days will not be approved.

For reasons not due to our fault, any product that is not damaged or missing is not recognized in its original condition.

Each product returned after delivery is not allowed for more than seven days.

You must contact our customer care teams, by phone (0300-4314888) and by email (ormhandicraft@gmail.com) if you wish to return. Give us a message You are welcome. Please note specifically why you would like your order to be returned.

Replacement shall only be entertained if, depending on product availability, the consumer wishes to trade within the same group. Upon arrival at our “ORM Handicraft” Online warehouse, all returns are checked.

If a quality team of “ORM Handicraft” has found that the products have been misused or not, we can’t take the return.


We have the return policy for seven days/swapper (CANNOT BE EXCHANGED). We have the same policy for DISCOUNTED Products.

Please email us a request on the subject line “Return / Exchange Request Order-Number” at ormhandicraft@gmail.comor call us on 0300-4314888.

Please contact our customer support center for 24 hours (0300-4314888) for more information.


Upon receipt and review of your order, you will be informed by email or by phone that we have received your return item. We will also notify you that your refund will be accepted or denied.

If you have been accepted, you will collect your refund and your credit will be applied automatically to your credit card or the original payment method within ten days.

COD: repayment may occur as a banking transfer.

Payable online: the price will be reversed for the product you have ordered.

Refunds will be issued once the items at our address have been received. For the following details, please contact ormgroups@gmail.com

Demand bank transfer on all cash on payment orders. Kindly send us the following details.

  1. Bank account no. Bank account no.
  2. Name of account
  3. Code for the branch
  4. No to the CNIC.
  5. Purchase no. No.
  6. Refund products

The refund will be credited to the same account for orders made by credit/debit card or EasyPaisa. You will check on your claim for up to 20 working days for electronic refunds.

Any packing, storage, or taxation shall not be reimbursed.

Goods and merchandise bought at the time of sale or other sales can not be returned and exchanged or reimbursed unless defective goods are received.

Late or lack of returns

If your bank account has not been reimbursed yet, first check your account.

Then, it will take some time before your refund is officially posted in your credit card business.

Your bank’s next communication. Before the refund is released, there is always some processing time.

Please email us at. ormhandicraft@gmail.comor call us on +92 300-4314888 if all this has been done, and your reimbursement is not yet provided.

Items For Sale

Also, standard products are reimbursed, and selling goods can not, sadly, be reimbursed.


Only if faulty or destroyed, we replace the products. For the same exchange item, send an email on +92 300-4314888 or to ormhandicraft@gmail.com

Exchanges / Refund Terms Regarding Returns

Tell us within 48 hours of receiving your order if your orders arrive damaged. Leave both original and shipping boxes as they are. Whatever you prefer, we’ll give you another piece or rebate your money. Please note that blue pottery is handmade and broken, it can break or harm, but we guarantee that the highest quality of goods and packaging will be delivered. Both these terms and conditions shall apply to all goods of “ORM Handicraft.”

If you are not happy for any cause with your order, “ORM Handicraft” shall, under the following terms, give exchanges, refunds, and refund:

  • Within seven days of the date of delivery, the product is returned to us.
  • The item has to be in its original condition
  • Tags of products must be intact
  • Exchanges only for in-stock products are available
  • Exchanges and returns for domestic orders only available
  • The official time required for replacement and transfers is 25 working days.
  • Money is expected in ten working days of the date of receipt of returns to your account

We shall accept all exchange delivery charges in case of any inconvenience from us. But if we are unable to accept these, then the customer himself shall accept all delivery charges. We offer free shipping in Pakistan. This provision applies in exceptional cases.

Here we are to assist! If you need further assistance, please feel free to ask some questions.

Help To Customers

Contact whats app.+92 300-4314888

Email: ormhandicraft@gmail.com